Email Preferences Make Readers Happy

Email marketing blogs are constantly buzzing with talk of value; they go on and on about all of the different ways you can add it to your campaign.

But how can they possibly know exactly what readers find valuable? As Mark Brownlow attests, “value is defined by the reader and not by you.” It doesn’t matter how valuable you think your messages are. If a reader doesn’t find your content to be of interest, they’re going to stop opening your emails.

In fact, a recent survey found that 85% of consumers prefer that companies ask about their e-mail preferences at sign up. So instead of playing the value guessing game, read on to learn how to use email preferences to let your subscribers decide what they deem to be valuable.

Give Them What They Want

The easiest and least time consuming way to learn what information subscribers want to receive is to simply ask. Hershey’s Chocolate does this exceptionally well on their email subscription page.

They require only the most basic information…

Hershey's Newsletter Sign Up

and then leave the important choices of which emails to sign up for up to the subscriber:

Hershey's Sign Up

You Can Do This With Your Web Form, Too!

Your potential subscribers are accustomed to making choices both on and offline, and they’re used to having things their way. After all, they can customize everything from their cars and coffee drinks down to the sneakers on their feet online with Mini, Volkswagen, Starbucks and NikeiD.

Since they are used to the convention of customizing the things they are most interested in, your prospective readers will be way more likely to fill out your form when you offer preferences because they’ll feel like they are in control.

Decide What Messages You Want to Send

This might be as simple as breaking up your content into a monthly newsletter, a weekly special and a daily deal. Or, your content could be entirely different for each choice, but that will depend on your business offering.

Regardless, you have to commit to sending these messages, so don’t give yourself an impossible workload. Choose a manageable number of messages that you can easily keep up with without becoming overwhelmed.

Create a Web Form with Checkboxes for Each Message

Each field on your form will represent a different email. This way, when the selection comes in with a new email sign up, their preferences are saved in your account and you know exactly which emails they want to receive from you.

Save a Segment for Each Email

With the choices saved as fields in your account, you’ll then create segments that automatically update whenever someone is added to your list.

Screen shot 2010-06-11 at 10.59.15 AM

When searching for fields that were added via checkbox, you must enter “yes” to indicate that the box was checked.

Send Specific Messages

As sign-ups start rolling in, you’ll send your separate messages only to those subscribers who checked certain boxes when signing up.

Send to Segment

This way, readers will get what they asked for, and your content will be right on target and true to what they requested from you.

Will You Try This Tactic?

By offering a few simple preferences, your email campaign will be more professional and customizable and your website visitors will be happy to subscribe to it because they can control what they’ll be receiving.

Let us know if you’ve tried this before, or what kind of response you get when testing it out!

How Permission Could Save This Viral Marketing Tactic

My favorite author just announced me as his co-author! Okay, he didn’t really mean it and he’ll say the same about you, but what a brilliant way to earn a subscription to your emails – assuming, of course, you keep permission in mind.

Donald Miller’s co-author game gives the email marketing sign-up process a creative twist. Its format is likely to attract a flood of participants. And yes, it indicates my interest in his brand.

But it never once hints that I’m opting into his campaign. So although I like his emails and am pleased to have found them, I am annoyed that I wasn’t offered a choice.

The steps of the sign-up game are laid out below. Scroll down to marvel at how brilliantly it attracts subscribers. Then note how to improve this process in your own campaign by adding the most critical element of all: permission.

Step 1: Tweet the Bait

A few keystrokes in exchange for fame and glory – who can resist this offer? It’s fun, it lets people celebrate themselves and it’s sharable by nature.

It’s brilliantly attractive to fans of Donald Miller, which is ideal, since they’re the most likely audience to enjoy and engage with his email campaign.

Step 2: A Creative Sign-Up…Wait…a What?

This form invites participants into a fantasy role that they can show off to their contacts. It’s fun, but there’s no indication that this is an email sign-up form.

All that’s needed is a note that tells me I’ll now be receiving emails from Donald Miller. Then I can make an informed choice of whether or not to continue.

Step 3: Not Your Average Thank – You Page

This, ladies and gentlemen, is a thank-you page. It’s a very creative use of a tool every opt-in campaign has, and it’s likely to get a high response. Talk about incentive! Participants are now on the lookout for this email.

But this thank-you page only tells me to expect one email. That’s not what I ended up with…

Step 4: Is This a Confirmation Message?

I know to expect this email, so I’m glad to see it. It links me to the final part of the game, which motivates me to click the link.

In permission-based campaigns, though, this would be known as a confirmation email. Clicking the link would confirm my interest in receiving further emails. If that’s what happened here, I would have liked to have been told.

Step 5: Fantastic Engagement, No Confirmation

This is a nice delivery of the page I originally signed up for. I’m pleased with Donald Miller and pleased with this process – that is, until…

Step 6: The Promotional Emails Begin

I know I played the Donald Miller game, but I also know I never signed up for emails, so I’m a little surprised to find this in my inbox the next day.

I’m displeased that I was emailed without permission. I’m also interested in these tour dates. For me, the benefit of the email’s content outweighs my chagrin that my personal boundaries were crossed – at least for now – but others may not feel the same.

The Lesson

Someone who is pleased to get these emails may not unsubscribe now. But they also probably would have checked a box to opt in in the first place, especially if Donald Miller’s emails bring this same playful voice and level of fun.

Someone who wouldn’t have checked that box in the first place probably still doesn’t want these emails, especially since they arrived without any sort of request for permission. These people are likely to unsubscribe or remain as disengaged dead weight.

Even worse, some people who might have knowingly opted in to these emails may now be annoyed enough to mark them as spam or unsubscribe anyway.

So the lesson is this: fun and games can attract hordes of potential subscribers to your sign-up form. Once they get there, though, they’ll appreciate being told exactly what is happening – whether they want your emails or not.

And in the end, asking people to knowingly subscribe to your emails is the best way to build an engaged, long-term, appreciative list.

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How to Get Email Addresses for Email Marketing

Email is an incredible marketing tool. With its widespread reach and viral potential, it allows your business to connect with prospects in ways that no other marketing medium can.

But without a list of subscribers with valid email addresses to send messages to, it’s hard to justify using email as a means of marketing your business.

Fortunately, there are lots of easy ways to collect email addresses so that you reap the benefits of an email marketing campaign. Here are some of the basics.

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3 Ways to Build Your List with the Broadcast Archive

3 Ways to Build Your List with the Broadcast ArchiveIn an earlier post, we covered the cool new features of the recently redesigned broadcast archive.

The new archive saves a web version of each broadcast in a central location, making it simple for you to share message content with subscribers new and old.

With it, you are able to resurrect your dusty emails for new purposes and strengthen your existing relationships with your subscribers.

But did you know that the broadcast archive can also help you build your list? Here’s how.

Link to an Online Version

Link to an Online Version

Placing a link on your web form to an example of your newsletter shows that your intentions as an email marketer are crystal clear.

Given the chance to preview a real message, subscribers know exactly what they are getting into when providing their email address. There are no questions as to whether or not your campaign will apply to them, since they can sample your content beforehand.

This can also lead to a higher retention rate, because subscribers are better informed prior to signing up to your list.

Make the Most of Forwarding To A Friend

Make the Most of Forwarding To A Friend

When a subscriber forwards your email, your audience expands for a moment – a blip in eternity. And then it shrinks back, unless the recipient takes initiative and hunts down your sign-up form.

Now, the web version of your newsletter automatically displays a sign-up form. If your subscribers forward your emails to their friends, they will be able to sign up effortlessly.

Even better, you’ve just suggested subscribing to those who might never have thought of it at all.

Leverage Social Media

Leverage Social Media

Twitter and Facebook are fantastic complements to any email campaign, and now integrating them is even more beneficial.

You’ve had the ability to link to your archive in your Facebook status or tweet your newest newsletter to create some buzz and generate traffic for some time. You can even publish each broadcast to Twitter with one click.

Now, as with forwarding, that web form on the archive page means interested readers don’t have to hunt to sign up for more of you – the option is automatically available when they are directed to your archive from your Facebook or Twitter status.

How Do You Use Your Archive?

Using the new and improved archive, the full value of your campaign is available to all of your readers: past, present and future. It’s also a great way to get new subscribers when using these methods.

Do you have any interesting uses for your archived newsletters? We would love to hear about them!

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