Email Preferences Make Readers Happy

Email marketing blogs are constantly buzzing with talk of value; they go on and on about all of the different ways you can add it to your campaign.

But how can they possibly know exactly what readers find valuable? As Mark Brownlow attests, “value is defined by the reader and not by you.” It doesn’t matter how valuable you think your messages are. If a reader doesn’t find your content to be of interest, they’re going to stop opening your emails.

In fact, a recent survey found that 85% of consumers prefer that companies ask about their e-mail preferences at sign up. So instead of playing the value guessing game, read on to learn how to use email preferences to let your subscribers decide what they deem to be valuable.

Give Them What They Want

The easiest and least time consuming way to learn what information subscribers want to receive is to simply ask. Hershey’s Chocolate does this exceptionally well on their email subscription page.

They require only the most basic information…

Hershey's Newsletter Sign Up

and then leave the important choices of which emails to sign up for up to the subscriber:

Hershey's Sign Up

You Can Do This With Your Web Form, Too!

Your potential subscribers are accustomed to making choices both on and offline, and they’re used to having things their way. After all, they can customize everything from their cars and coffee drinks down to the sneakers on their feet online with Mini, Volkswagen, Starbucks and NikeiD.

Since they are used to the convention of customizing the things they are most interested in, your prospective readers will be way more likely to fill out your form when you offer preferences because they’ll feel like they are in control.

Decide What Messages You Want to Send

This might be as simple as breaking up your content into a monthly newsletter, a weekly special and a daily deal. Or, your content could be entirely different for each choice, but that will depend on your business offering.

Regardless, you have to commit to sending these messages, so don’t give yourself an impossible workload. Choose a manageable number of messages that you can easily keep up with without becoming overwhelmed.

Create a Web Form with Checkboxes for Each Message

Each field on your form will represent a different email. This way, when the selection comes in with a new email sign up, their preferences are saved in your account and you know exactly which emails they want to receive from you.

Save a Segment for Each Email

With the choices saved as fields in your account, you’ll then create segments that automatically update whenever someone is added to your list.

Screen shot 2010-06-11 at 10.59.15 AM

When searching for fields that were added via checkbox, you must enter “yes” to indicate that the box was checked.

Send Specific Messages

As sign-ups start rolling in, you’ll send your separate messages only to those subscribers who checked certain boxes when signing up.

Send to Segment

This way, readers will get what they asked for, and your content will be right on target and true to what they requested from you.

Will You Try This Tactic?

By offering a few simple preferences, your email campaign will be more professional and customizable and your website visitors will be happy to subscribe to it because they can control what they’ll be receiving.

Let us know if you’ve tried this before, or what kind of response you get when testing it out!

See What Your Forms Could Look Like!

Have you ever wanted to show someone all the cool things you can do with AWeber before they purchase an account? Ever wanted to see your options for web form creation at a glance?

Now you can view all the possible templates and color schemes for web forms in one place with this snazzy, searchable web form template gallery.

Enjoy! And, if you have a moment, tell us what you think of the templates and the gallery!

Want to Learn More About Web Forms?

If you’re not familiar with our web form generator, our features page has a great overview of creating beautiful custom forms for your website.

Customizing your web form is easier than ever with our web form generator: take a look at our Knowledge Base or attend our free Better Web Forms webinar for more information!

Finally, skip right to the web form template gallery if you just want to check out the cool templates our design team has put together:

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Testimonials: The Ultimate Social Proof

Your email marketing relies on that one decisive moment when someone cruising around the internet ends up on your landing page and signs up for email updates from your company.

Once visitors click around and develop interest in your product, it’s natural for there to be some hesitation. People are very protective of their inboxes, but one surefire way to combat that tension is to use testimonials.

It’s a tactic that stems from the logic of social proof. As Robert Cialdini, author of Influence: The Psychology of Persuasion, explains, “we view a behavior as more correct in a given situation to the degree that we see others performing it.”

Let’s explore how you can use testimonials to encourage interested individuals to complete their requests for information and help you close sales with your email campaign.

Tactic #1: Influence at Sign Up

On their web form, Unique Fitness Group includes two testimonials from satisfied customers that are meant to positively influence website visitors who are on the fence about signing up.

Testimonial

The specific social proof that these women achieved real results with their product is a testament to their service and quells concerns from wary, but interested, visitors.

Regardless of what type of business you own, using a stats-driven testimonial will validate your product and show prospects tangible results that they can aspire to.

But when you’re collecting testimonials, avoid generalization and vague praise. Your service is stellar and you know that, but if someone simply says, “Hey, you’re the best!” that won’t be enough to inspire people to immediately sign up.

Remember that today’s consumers are savvy – they can detect fabricated stories in seconds so your testimonials must be sincere and authentic.

Web Form Testimonial Placement Ideas

  1. In the Header:

    When a visitor considers signing up for your email list, the header of your web form is the first thing they see prior to forking over their contact information. Using this space to highlight a particularly strong testimonial can be enough to compel an apprehensive person to go through with their request for information.

  2. In the Footer:

    You could also add a testimonial to the footer of your form as one final good word before the big subscription commitment. This way, the additional praise from an existing subscriber will ease new recruits’ minds and make them feel good about their choice to sign up.

  3. On the Page Next to the Form:

    If your product lends itself to visible and tangible results, you might not have enough room in your sign up form to do a testimonial justice. Simply use the remaining page space to exhibit pictures, graphs, charts and any other data from happy customers that would convince new visitors that they can also profit from your emails.

Tactic #2: Persuade Via Email

You can also use the social influence of testimonials as a sales tactic with subscribers who are already on your email list, just like Shape FX does with their product.

Shape FX

According to Cialdini, “when people are uncertain, they are more likely to use others’ actions to decide how they themselves should act.” The personal experiences that others have with your service give you credibility and situate your product favorably in the eyes of the subscriber.

Your testimonials have to be relevant and address “what-ifs” and hesitations. If you are selling a specific product, using a customer testimonial about a different product is a big no-no.

And don’t use a testimonial just for the sake of using one. Make sure that the kind words you use about your company really reflect how your service can help prospects.

Think about the questions that potential customers might have, and review your positive customer feedback to see if anyone addresses those issues. Prospects might be wondering what makes you different from your competition, or how your service will really benefit them – your testimonials should help them overcome that initial hesitation.

Where To Try Testimonials in an Email

  1. In the Header:

    A quick quote from a satisfied consumer makes a great slogan or tag-line for your business. Incorporate a particularly persuasive testimonial in your email header and readers will be compelled to read on.

  2. In the Body:

    If you are out of ideas for what to include in your emails, highlighting a particular customer’s story and documenting their experience with your product can provide you with relevant and inspiring content to include somewhere in your email before the call to action. The testimonial will build the reader’s confidence and reduce their apprehension before making your request.You can also include a testimonial next to, above or below the call to action. As we mentioned earlier in regard to web forms, some testimonials require more proof than just words. The best way to exhibit that proof in email is to place images, charts and other visuals in close proximity to the quote.

  3. In the Footer:

    Similarly to the header, you can use testimonials to close out your message. An account of how your company has impacted the life of a real customer will end your message on a strong note and encourage readers to consider your product.

Not Convinced Testimonials are Right for You?

As with all marketing techniques, the only way to truly know whether or not testimonials are right for your campaign is to test them.

  • If you place a testimonial in the headline of your form, split test web forms on your sign up page to see how the social proof performs.
  • Including testimonials in your broadcast messages? Split test the emails to find out which ones have better response rates.

Do You Use Social Proof Tactics?

How have they helped your campaign?

Do you find that they encourage prospects and customers alike? Share your thoughts on the blog!

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How Permission Could Save This Viral Marketing Tactic

My favorite author just announced me as his co-author! Okay, he didn’t really mean it and he’ll say the same about you, but what a brilliant way to earn a subscription to your emails – assuming, of course, you keep permission in mind.

Donald Miller’s co-author game gives the email marketing sign-up process a creative twist. Its format is likely to attract a flood of participants. And yes, it indicates my interest in his brand.

But it never once hints that I’m opting into his campaign. So although I like his emails and am pleased to have found them, I am annoyed that I wasn’t offered a choice.

The steps of the sign-up game are laid out below. Scroll down to marvel at how brilliantly it attracts subscribers. Then note how to improve this process in your own campaign by adding the most critical element of all: permission.

Step 1: Tweet the Bait

A few keystrokes in exchange for fame and glory – who can resist this offer? It’s fun, it lets people celebrate themselves and it’s sharable by nature.

It’s brilliantly attractive to fans of Donald Miller, which is ideal, since they’re the most likely audience to enjoy and engage with his email campaign.

Step 2: A Creative Sign-Up…Wait…a What?

This form invites participants into a fantasy role that they can show off to their contacts. It’s fun, but there’s no indication that this is an email sign-up form.

All that’s needed is a note that tells me I’ll now be receiving emails from Donald Miller. Then I can make an informed choice of whether or not to continue.

Step 3: Not Your Average Thank – You Page

This, ladies and gentlemen, is a thank-you page. It’s a very creative use of a tool every opt-in campaign has, and it’s likely to get a high response. Talk about incentive! Participants are now on the lookout for this email.

But this thank-you page only tells me to expect one email. That’s not what I ended up with…

Step 4: Is This a Confirmation Message?

I know to expect this email, so I’m glad to see it. It links me to the final part of the game, which motivates me to click the link.

In permission-based campaigns, though, this would be known as a confirmation email. Clicking the link would confirm my interest in receiving further emails. If that’s what happened here, I would have liked to have been told.

Step 5: Fantastic Engagement, No Confirmation

This is a nice delivery of the page I originally signed up for. I’m pleased with Donald Miller and pleased with this process – that is, until…

Step 6: The Promotional Emails Begin

I know I played the Donald Miller game, but I also know I never signed up for emails, so I’m a little surprised to find this in my inbox the next day.

I’m displeased that I was emailed without permission. I’m also interested in these tour dates. For me, the benefit of the email’s content outweighs my chagrin that my personal boundaries were crossed – at least for now – but others may not feel the same.

The Lesson

Someone who is pleased to get these emails may not unsubscribe now. But they also probably would have checked a box to opt in in the first place, especially if Donald Miller’s emails bring this same playful voice and level of fun.

Someone who wouldn’t have checked that box in the first place probably still doesn’t want these emails, especially since they arrived without any sort of request for permission. These people are likely to unsubscribe or remain as disengaged dead weight.

Even worse, some people who might have knowingly opted in to these emails may now be annoyed enough to mark them as spam or unsubscribe anyway.

So the lesson is this: fun and games can attract hordes of potential subscribers to your sign-up form. Once they get there, though, they’ll appreciate being told exactly what is happening – whether they want your emails or not.

And in the end, asking people to knowingly subscribe to your emails is the best way to build an engaged, long-term, appreciative list.

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Email Spring Cleaning: 4 Easy Ways

Just a few months ago, New Year’s resolutions were the highlight of many email marketing conversations.

With the best intentions, businesses set out to grow their lists by the thousands and send more targeted, relevant messages. They made lists and reviewed last year’s figures, invigorated by the new year and certain that they could increase click through rates and ROI by leaps and bounds.

Perhaps you even set lofty goals for your own campaign, only to be sidetracked by more pressing issues. If you’ve temporarily put your resolutions on the back burner, refocus your efforts with these spring cleaning techniques.

Dust Off Your Messages

Dust Off Your Messages

You should treat old emails like attic treasures. Just like you stash your belongings away, only to rediscover them in a flurry of excitement later on, take a close look at your existing messages and examine the available reports for your account.

The Verified Subscribers report shows exactly how many people have confirmed their subscription in the past 30 days. If you aren’t satisfied with your current results, re-purpose your old confirmation email to make it sparkle.

The Follow Up Totals report displays the total number of clicks and opens for each message. If necessary, change up your content to make it more conversational and engaging and fine tune your follow up messages to reflect questions that you frequently receive from subscribers. Examine your subject lines and determine if they are compelling and consistent enough to click through.

Using templates? Make sure your messages look good in all email clients – test them.

Polish Your Web Forms

Polish Your Web Forms

If you haven’t tried the new Web Form Generator yet, now is the time.

Make your forms shine without any HTML knowledge whatsoever. You can create visually appealing forms that give your website a more polished and professional look in only 5 minutes.

Because you don’t need to edit the HTML for your page each time you work on your form, you can make changes whenever you want without a hassle – you could even try seasonal templates if you’re feeling festive.

Campaign Overhaul: Renovating Emails and Forms

Campaign Overhaul: Renovating Emails and Forms

When you’re pouring over various reports and rewriting entire message sequences, how can you be sure that the changes you’re making are the best for your email marketing efforts? By split testing, of course.

Split testing lets you conduct a controlled experiment with your sign up forms and messages to help to see which factors make them perform better for your campaigns.

Web Forms

Split testing web forms lets you evaluate:

Which type of form works best for you (e.g.pop-over vs. inline)

How many fields you should use

Which field labels work best

Whether or not your headline copy is compelling enough

Email Messages

Split test your new messages against your old ones to learn…

Does sending in the morning work better than sending in the afternoon?

Does using a button instead of a text link get me more clicks?

Does subject line personalization get you more, or fewer, opens?

For accurate results, split test broadcasts can only be created for lists that have at least 100 active subscribers.

Revive Your List With Some Careful Pruning

Revive Your List With Some Careful Pruning

Yard work goes hand in hand with spring cleaning, and it’s common landscaping knowledge that most plants benefit from regular maintenance. Take a cue from mother nature – with careful pruning, your list can flourish.

This is not to say that you should immediately unsubscribe anyone who hasn’t opened recent emails.

Consider the number of disengaged subscribers on your list. To start, search for subscribers that haven’t opened a message in 3-6 months. Are there a lot of them?

Resist the urge to channel your inner Edward Scissorhands; don’t delete them them – try to reengage them first!

Think about what you offer in your emails. If your product is seasonal, are those subscribers really inactive? Perhaps they are simply not opening your messages because they are familiar with your brand and assume that they will still receive emails when they are ready to purchase.

What are Your Housekeeping Plans?

Are you clearing out your unsubscribes anyway, despite our advice to think it over? Rewriting messages?

We’d love to hear what you’re doing next with your lists! Share your thoughts on the blog.

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